At Yeinom, we strive for your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we’re here to help.
Returns
- We accept returns within 30 days of the purchase date.
- To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with tags intact.
- Please ensure that the item is securely packaged to prevent damage during return shipping.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Exchanges
- We offer exchanges for items that are defective, damaged, or if you received the incorrect product. Please contact us immediately if you need to exchange an item.
Return Shipping
- Customers are responsible for paying the shipping costs for returning an item unless the return is due to our error (e.g., wrong item shipped, defective product).
- Shipping costs are non-refundable.
How to Initiate a Return
- To initiate a return, please contact our customer support team at [insert contact email] with your order number and details of the item you wish to return.
- Our customer support team will guide you through the return process, providing necessary instructions and addressing any concerns.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us immediately. We will work to resolve the issue promptly by offering a replacement or a refund.
Additional Information
- Items marked as final sale are not eligible for returns or exchanges.
- Refunds are processed based on the original payment method used during the purchase.
- Please allow a reasonable processing time for the refund to reflect in your account.
Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact our customer support team at [insert contact email] for further assistance.